Refund and Returns Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it — unused, unworn, with original tags, and in its original packaging. You’ll also need to provide the receipt or proof of purchase.

To start a return, you can contact us at:
📧 Email: ninestarpun@gmail.com

Please note that returns will need to be sent to the following address:

NINESTAR Returns Department
Aaban School Road, Outside Manna Phatak,
Malerkotla, Punjab – 148023, India

If your return is accepted, we’ll provide you with a return shipping label and instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.

For any return-related questions, you can always contact us at ninestarpun@gmail.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right as quickly as possible.

Exceptions / Non-Returnable Items

Certain types of products cannot be returned, such as:

Custom or personalized items
Personal care items (like earphones used without seal, etc.)
Hazardous materials, flammable liquids, or gases

We also cannot accept returns on sale items or gift cards.

If you are unsure whether your product is eligible for return, please reach out to us.

Exchanges

The fastest way to get what you want is to return the item you have. Once your return is accepted, you can place a new order for the replacement item.

European Union 14-Day Cooling Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.
As with our standard policy, the item must be in the same condition that you received it — unused, unworn, with original tags, and in its original packaging. You’ll also need to provide the receipt or proof of purchase.

Refunds

Once we receive and inspect your return, we’ll notify you about the approval status.

If approved, your refund will be issued to your original payment method within 10 business days.
Please note that it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at:
📧 Email: ninestarpun@gmail.com